1. Open a Web Browser (Google Chrome, Firefox, Microsoft Edge etc..) and enter “www.soterattache.net” into the web address bar at the top of the page. 2. Enter your email address and password that is associated with your account and click “Sign In”. Note: If you do not have an account, click “Sign up now” and complete the sign up process to create a new account. For more information about signing up for a new account, refer to the following category in this FAQ: “Sign Up” 3. Click the “Send Code” button to send a code via text message to your mobile phone for the 2 factor authentication. 4. Enter the code received in the text message and click the “Verify Code” button. If you do not receive a code within a couple minutes, click the blue link that says “send a new link” to have a new code sent to your mobile phone.

1. At the top right corner of the window, click on your name. 2. In the menu that comes up, click on “Logout”.

1. At the top right corner of the window, click on your name. 2. In the menu that comes up, click on “Reset Password”. 3. Enter the email address that was used to create the account and click the “Send verification code” button. 4. A code will be sent to the entered email address. Retrieve the code from your email's inbox. Enter that code into the “Verification Code” field and click the “Verify code” button. Note: sometimes verification code emails may end up going to spam/junk mail folders. If after 5 minutes, you do not see the verification code email in your inbox, please check your spam/junk mail folders. If the verification code email cannot be found, click on the "Send new code" button to send another code to your email's inbox. 5. On the next window, after your email address is verified, click the “continue” button. Note: If you made a mistake entering your email address, you can click on the “Change e-mail” button to re-enter your email address and send a new verification code. 6. Enter your new password in both fields and click the “Continue” button to finish updating your password.

1. Open a Web Browser (Google Chrome, Firefox, Microsoft Edge etc..) and enter “www.soterattache.net” into the web address bar at the top of the page. 2. Click on the blue link that says “Forgot your password?” 3. Enter the email address that was used to create the account and click the “Send verification code” button. 4. A code will be sent to the entered email address. Retrieve the code from your email’s inbox. Enter that code into the “Verification Code” box and click the “Verify code” button. Note: sometimes verification code emails may end up going to spam/junk mail folders. If after 5 minutes, you do not see the verification code email in your inbox, please check your spam/junk mail folders. If the verification code email cannot be found, click on the "Send new code" button to send another code to your email's inbox. 5. On the next window, after your email address is verified, click the “continue” button. Note: If you made a mistake entering your email address, you can click on the “Change e-mail” button to re-enter your email address and send a new code. 6. Click the “Send Code” button to send a code via text message, to the mobile phone number that is associated with your account. This code will be used for the 2 factor authentication. 7. Enter the code received in the text message and click the “Verify Code” button. If you do not receive a code within a couple minutes, click the blue link that says “send a new link” to have a new code sent to your mobile phone. 8. Enter your new password in both fields and click the “Continue” button to finish updating your password.

ArmoredStorage™ history shows changes made to ArmoredStorage™ such as files being uploaded/renamed/deleted, folders being created/renamed/deleted, and cabinets being created/renamed/deleted.

There are two main reasons that you may not see your expected history on the Home Page. 1. If you have access to more than one ArmoredVault™, the correct ArmoredVault™ may not be selected. Just above where it says “ArmoredStorage™ Hisotry", the name of the current ArmoredVault™ is shown. Click on the name of the ArmoredVault™ to view a dropdown list of all the ArmoredVaults™ that are available and select the name of the ArmoredVault™ that you wish to see the history for. 2. If there have not been any changes to the ArmoredStorage™ recently, you may need to adjust how much history is being displayed. To adjust how much history is being displayed, you can use the slider with the blue circles located toward the top center of the window. Click and drag the blue circle on the right toward the right side of the line to increase the number of days shown in the history.

On the Home page, Just above where it says “ArmoredStorage™ History", the name of the current ArmoredVault™ is shown. Click on the name of the ArmoredVault™ to view a dropdown list of all the ArmoredVaults™ that are available and select the name of the ArmoredVault™ that you wish to see the history for.

To adjust how much history is being displayed, you can use the slider with the blue circles, located toward the top center of the window. Move the blue circle on the right toward the right side of the line to increase the number of days shown in the history.

ArmoredStorage™ is where your files, documents, pictures, etc. are stored. ArmoredStorage™ can be accessed by selecting “ArmoredStorage™” in the menu on the left side of the window.

1. Go to ArmoredStorage™ by selecting “ArmoredStorage™” in the menu on the left side of the window. 2. On the ArmoredStorage™ page, Just below the “Create Cabinet” button, the name of the current ArmoredVault is shown. Click on the name of the ArmoredVault to view a dropdown list of all the ArmoredVaults™ that are available. 3. In the dropdown list, select the name of the ArmoredVault™ that you wish to view.

A Cabinet is similar to a root-level folder in a file management system. It can contain an unlimited number of folders but does not contain files. When creating a new cabinet, it is important to select the appropriate type of Cabinet (Private or Public) as this cannot be changed after creation. Private Cabinet: Cabinets created where their contents are only accessible to the Account Owner and cannot be shared with others. This kind of cabinet does not allow sending of external file links either. Public Cabinet: Cabinets created where their contents are accessible and shareable by users who have been granted access. This kind of cabinet does allow sending of external file links.

Private Cabinet: Cabinets created where their contents are only accessible to the Account Owner and cannot be shared with others. This kind of cabinet does not allow sending of external file links either. Public Cabinet: Cabinets created where their contents are accessible and shareable by users who have been granted access. This kind of cabinet does allow sending of external file links.

To create a Cabinet, take the following steps: 1. Go to ArmoredStorage™ by selecting “ArmoredStorage™” in the menu on the left side of the window. 2. Make sure that the correct ArmoredVault™ is shown under the “Create Cabinet” button. If the correct ArmoredVault™ is not shown, click the ArmoredVault™ name to see the dropdown list of all available ArmoredVaults™ and select the ArmoredVault™ where you would like to create a cabinet. 3. Click the “Create Cabinet” button that is located just above the ArmoredVault™ name. Note: The “Create Cabinet” button will only be available if you have been given the required permission(s). 4. In the “Create Cabinet” window that comes up, enter the new cabinet’s name and select Private or Public. Please remember that sharing can only be done with Public cabinets; private cabinets do not allow any sort of sharing. 5. If you select “Private”, click the “Save” button to finish creating your new cabinet. 6. If you select “Public” you will will be given the option to share the cabinet during the cabinet creation. Please note that this is NOT required at this time, the cabinet can easily be shared at any point time as long as it is a “Public” cabinet. For more information about sharing a cabinet, refer to the following section of this FAQ: ArmoredStorage™ → "How do I share a Cabinet?" If you do not want to share the cabinet during cabinet creation but would like to share it later, leave the “Shared” checkbox empty and click the “Save” button. If you select “Shared” during the cabinet creation, the “Create Cabinet” window will expand to show a list of users and teams/groups that are available to share with. Select the users and teams/groups that you would like to share the cabinet with by checking the checkbox next to their names, and then click the “Save” button to finish creating your new cabinet. Please note that even though the cabinet has been shared with the selected user(s), they will not have access to the cabinet until their permissions are set. Refer to the following section of this FAQ for more information about setting cabinet permissions: ArmoredStorage™ → "How do I edit users or teams/groups cabinet permissions?" If you do not see the users or teams/groups that you would like to share with in the list, they may not be in your User List or Teams/Groups list or you may have the wrong ArmoredVault™ selected. In order to share a cabinet with with a specific user or team/group during the cabinet creation, the user or team/group must be on the User List or the My Team/Groups list. If you would like to share a cabinet with a user or a team/group that is not on the User List or the My Teams/Groups list, they must be added to the User List or the My Teams/Groups list prior to sharing. Uncheck the “Shared” box and click the “Save” button to create the new public cabinet without sharing it (you can share the cabinet with the desired user and/or team/group after they are added to the User List and/or the My Teams/Groups list). Refer to the following sections of this FAQ for more information: User List → "How do I add/invite someone to a User List?" My Teams or Groups → "How do I create a Team/group?" ArmoredStorage™ → "How do I share a Cabinet?" Please note that if a cabinet is shared with a user or group/team, those users will have access to all folders within that cabinet. To only share a folder within a cabinet instead of the cabinet, refer to the following section of this FAQ: ArmoredStorage™ → "How do I share a Folder?"

To rename a cabinet, take the following steps: 1. Go to ArmoredStorage™ by selecting “ArmoredStorage™” in the menu on the left side of the window. 2. Make sure that the correct ArmoredVault™ is shown under the “Create Cabinet” button. If the correct ArmoredVault™ is not shown, click the ArmoredVault™ name to see the dropdown list of all available ArmoredVaults™ and select the ArmoredVault™ that contains the cabinet that you would like to rename. 3. To the right of the cabinet that you would like to rename, click on the ellipsis (…). 4. In the menu that comes up, select “Rename”. Note: “Rename” will only show in the menu if you have been given the required permission(s). 5. Enter the new name for the cabinet and click the “Save” button.

To delete a cabinet, take the following steps: 1. Go to ArmoredStorage™ by selecting “ArmoredStorage™” in the menu on the left side of the window. 2. Make sure that the correct ArmoredVault™ is shown under the “Create Cabinet” button. If the correct ArmoredVault™ is not shown, click the ArmoredVault™ name to see the dropdown list of all available ArmoredVaults™ and select the ArmoredVault™ that contains the cabinet that you would like to delete. 3. To the right of the cabinet that you would like to delete, click on the ellipsis (…). 4. In the menu that comes up, select “Delete”. Note: “Delete” will only show in the menu if you have been given the required permission(s). 5. A window will come up to confirm that you would like to delete the cabinet. Click the “Delete” button to permanently delete the cabinet. Caution: Deleting a cabinet will also delete all folders and files that are contained within that cabinet.

Cabinets can be shared with users that are on your User List or with teams/groups that are in your My Teams/Groups list. If you would like to share a cabinet with a user or a team/group that is not on the User List, they must be added to the User List or the My Teams/Groups list prior to sharing. Refer to the following sections of this FAQ for more information: User List --> "How do I add/invite someone to a User List?" My Teams or Groups --> "How do I create a Team/group?" To share a cabinet, take the following steps: 1. Go to ArmoredStorage™ by selecting “ArmoredStorage™” in the menu on the left side of the window. 2. Make sure that the correct ArmoredVault™ is shown under the “Create Cabinet” button. If the correct ArmoredVault™ is not shown, click the ArmoredVault™ name to see the dropdown list of all available ArmoredVaults™ and select the ArmoredVault™ that contains the cabinet that you would like to share. 3. To the right of the cabinet that you would like to share, click on the ellipsis (…). 4. In the menu that comes up, select “Sharing” to view the “Share Cabinet” window. Note: “Sharing” will only show in the menu if you have been given the required permission(s). 5. In the “Share Cabinet” window, check the box next to the name of the user that you would like to share with and check the boxes below for any permissions that you would like to assign to the user or team/group. If checking boxes next to multiple users or teams/groups, whichever user or team/group is highlighted blue when selecting permissions, is the one that will have the permissions applied. Each user or team/group must be assigned permissions individually by clicking on the name of the user or team/group to highlight it blue before selecting permissions. 6. Click “Save” to assign the selected permissions to the selected user(s) or team(s)/group(s) for that cabinet.

To edit the permissions for a user or team/group that you have shared a cabinet with, take the following steps: 1. Go to ArmoredStorage™ by selecting “ArmoredStorage™” in the menu on the left side of the window. 2. Make sure that the correct ArmoredVault™ is shown under the “Create Cabinet” button. If the correct ArmoredVault™ is not shown, click the ArmoredVault™ name to see the dropdown list of all available ArmoredVaults™ and select the ArmoredVault™ that contains the cabinet that you would like to edit a user’s or team’s/group’s permissions for. 3. To the right of the cabinet that you would like to edit permissions for, click on the ellipsis (…). 4. In the menu that comes up, select “Sharing” to view the “Share Cabinet” window. Note: “Sharing” will only show in the menu if you have been given the required permission(s). 5. In the “Share Cabinet” window, click the users or teams/groups name to highlight it blue. 6. Check or uncheck any permissions that you wish to add or remove for the selected user or team/group. Changes will only affect the user or team/group that is highlighted. If you wish to to edit more that one users or teams/groups permissions, each one must be edited individually by clicking on the name of the user team/group to highlight it blue before checking or unchecking permissions. 7. After all changes have been made, click “Save” to finalize the permissions changes.

To stop sharing a cabinet with users or team/groups, take the following steps: 1. Go to ArmoredStorage™ by selecting “ArmoredStorage™” in the menu on the left side of the window. 2. Make sure that the correct ArmoredVault™ is shown under the “Create Cabinet” button. If the correct ArmoredVault™ is not shown, click the ArmoredVault™ name to see the dropdown list of all available ArmoredVaults™ and select the ArmoredVault™ that contains the cabinet that you would like to stop sharing. 3. To the right of the cabinet that you would like to stop sharing, click on the ellipsis (…). 4. In the menu that comes up, select “Sharing” to view the “Share Cabinet” window. Note: “Sharing” will only show in the menu if you have been given the required permission(s). 5. In the “Share Cabinet” window, uncheck the box next to any users or teams/groups that you wish to stop sharing the cabinet with. When you stop sharing a cabinet, all of that user’s or team’s/group’s permissions will be removed for that cabinet. 6. Click “Save” to save your changes in cabinet sharing.

To view the history for a cabinet, take the following steps: 1. Go to ArmoredStorage™ by selecting “ArmoredStorage™” in the menu on the left side of the window. 2. Make sure that the correct ArmoredVault™ is shown under the “Create Cabinet” button. If the correct ArmoredVault™ is not shown, click the ArmoredVault™ name to see the dropdown list of all available ArmoredVaults™ and select the ArmoredVault™ that contains the cabinet that you would like to view the history for. 3. To the right of the cabinet that you would like to view the history for, click on the ellipsis (…). 4. In the menu that comes up, select “History”. The history for the cabinet will be displayed in a pop up window.

A folder is similar to a folder in a file management system. Folders can contain sub-folders and files. Sub-folders can also contain sub-folders and files.

To create a folder, take the following steps: 1. Go to ArmoredStorage™ by selecting “ArmoredStorage™” in the menu on the left side of the window. 2. Make sure that the correct ArmoredVault™ is shown under the “Create Cabinet” button. If the correct ArmoredVault™ is not shown, click the ArmoredVault™ name to see the dropdown list of all available ArmoredVaults™ and select the ArmoredVault™ that contains the cabinet where you would like to create a folder. 3. In the list of cabinets below the ArmoredVault™ name, select the cabinet where you would like to create a folder. 4. Click the blue and white “Create Folder” button that is located at the top right of the main window, just below the “search” bar, to open the “Create Folder” window. Note: The “Create Folder” button will only be available if you have been given the required permission(s). 5. In the “Create Folder” window, enter the name that you would like to use for the new folder. Note: the same name cannot be used for more than one folder in the same cabinet. 6. Below the folder name that you entered, you are given the option to share the folder with users and teams/groups that are available to share with. Please note that this is NOT required at this time, the folder can easily be shared at any point time as long as it is created in a “Public” cabinet. For more information about sharing a folder, refer to the following section of this FAQ: ArmoredStorage™ → “How do I share a Folder?” If you do not want to share the folder during creation, leave the “Shared” checkbox empty and and click the “Save” button to finish creating the new folder. If you do want to share the folder during creation, check the “Shared” checkbox to expand the window and show a list of users and teams/groups that can be shared with. Select the users and teams/groups that you would like to share the cabinet with by checking the checkbox next to their names, and click the “Save” button to finish creating your new cabinet. Please note that even though the folder has been shared with the selected user(s), they will not have access to the folder until their permissions are set. Refer to the following section of this FAQ for more information about setting folder permissions: ArmoredStorage™ → “How do I edit users or teams/groups cabinet permissions?” If you do not see the users or teams/groups that you would like to share with in the list, they may not be in your User List or Teams/Groups list or you may have the wrong ArmoredVault™ selected. In order to share a folder with a specific user or team/group during the folder creation, the user or team/group must be on the User List or the My Teams/Groups list. If you would like to share a folder with a user or a team/group that is not on the User List or My Teams/Groups list, they must be added to the the User List or the My Teams/Groups list prior to sharing. Uncheck the “Shared” box and click the “Save” button to create the new folder without sharing it (you can share the folder with the desired user and/or team/group after they are added to the User or My Teams/Groups list). Refer to the following sections of this FAQ for more information: User List → “How do I add/invite someone to a User List?” My Teams or Groups → “How do I create a Team/Group?” ArmoredStorage™ → “How do I share a Folder?” Please note that if a folder is shared with a user or group/team, those users will have access to all sub-folders within that folder.

To rename a folder, take the following steps: 1. Go to ArmoredStorage™ by selecting “ArmoredStorage™” in the menu on the left side of the window. 2. Make sure that the correct ArmoredVault™ is shown under the “Create Cabinet” button. If the correct ArmoredVault™ is not shown, click the ArmoredVault™ name to see the dropdown list of all available ArmoredVaults™ and select the ArmoredVault™ that you would like to work with. 3. In the list of cabinets below the ArmoredVault™ name, click on the cabinet that contains the folder you would like to rename. 4. To the right of the folder that you wish to rename, click on the ellipsis (…). 5. In the menu that comes up, select “Rename”. Note: “Rename” will only show in the menu if you have been given the required permission(s). 6. Enter the new name for the cabinet and click the “Save” button. Note: the same name cannot be used for more than one folder in the same cabinet.

To delete a folder, take the following steps: 1. Go to ArmoredStorage™ by selecting “ArmoredStorage™” in the menu on the left side of the window. 2. Make sure that the correct ArmoredVault™ is shown under the “Create Cabinet” button. If the correct ArmoredVault™ is not shown, click the ArmoredVault™ name to see the dropdown list of all available ArmoredVaults™ and select the ArmoredVault™ that you would like to work with. 3. In the list of cabinets below the ArmoredVault™ name, click on the cabinet that contains the folder you would like to delete. 4. To the right of the folder that you wish to delete, click on the ellipsis (…). 5. In the menu that comes up, select “Delete”. Note: “Delete” will only show in the menu if you have been given the required permission(s). 6. A window will come up to confirm that you would like to delete the folder. Click the “Delete” button to permanently delete the folder. Caution: Deleting a folder will also delete all sub-folders and files that are contained within that folder.

Folders can be shared with users that are on your User List or with teams/groups that are in your My Teams/Groups list. If you wish to share a folder with a user or a team/group that is not on the User List, they must be added to the User List or the My Teams/Groups list prior to sharing. Refer to the following sections of this FAQ for more information: User List → "How do I add/invite someone to a User List?" My Teams or Groups → "How do I create a Team/group?" To share a folder, take the following steps: 1. Go to ArmoredStorage™ by selecting “ArmoredStorage™” in the menu on the left side of the window. 2. Make sure that the correct ArmoredVault™ is shown under the “Create Cabinet” button. If the correct ArmoredVault™ is not shown, click the ArmoredVault™ name to see the dropdown list of all available ArmoredVaults™ and select the ArmoredVault™ that you would like to work with. 3. In the list of cabinets below the ArmoredVault™ name, click on the cabinet that contains the folder you would like to share. 4. To the right of the folder that you wish to share, click on the ellipsis (…). 5. In the menu that comes up, select “Sharing” to view the “Share Folder” window. Note: “Sharing” will only show in the menu if you have been given the required permission(s). 6. In the “Share Folder” window, check the box next to the name of the user that you would like to share with and check the boxes below for any permissions that you would like to assign to the user or team/group. If checking boxes next to multiple users or teams/groups, whichever user or team/group is highlighted blue when selecting permissions, is the one that will have the permissions applied. Each user or team/group must be assigned permissions individually by clicking on the name of the user or team/group to highlight it blue before selecting permissions. 7. Click “Save” to assign the selected permissions to the selected user(s) or team(s)/group(s) for that folder.

To edit the permissions for a user or team/group that you have shared a folder with, take the following steps: 1. Go to ArmoredStorage™ by selecting “ArmoredStorage™” in the menu on the left side of the window. 2. Make sure that the correct ArmoredVault™ is shown under the “Create Cabinet” button. If the correct ArmoredVault™ is not shown, click the ArmoredVault™ name to see the dropdown list of all available ArmoredVaults™ and select the ArmoredVault™ that you would like to work with. 3. In the list of cabinets below the ArmoredVault™ name, click on the cabinet that contains the folder you would like to edit permissions for. 4. To the right of the folder that you wish to edit permissions for, click on the ellipsis (…). 5. In the menu that comes up, select “Sharing” to view the “Share Folder” window. Note: “Sharing” will only show in the menu if you have been given the required permission(s). 6. In the “Share Folder” window, click the user’s or team’s/group’s name to highlight it blue. 7. Check or uncheck any permissions that you wish to add or remove for the selected user or team/group. Changes will only affect the user or team/group that is highlighted. If you wish to to edit more that one users or teams/groups permissions, each one must be edited individually by clicking on the name of the user team/group to highlight it blue before checking or unchecking permissions. 8. After all changes have been made, click “Save” to finalize the permissions changes.

To stop sharing a folder, take the following steps: 1. Go to ArmoredStorage™ by selecting “ArmoredStorage™” in the menu on the left side of the window. 2. Make sure that the correct ArmoredVault™ is shown under the “Create Cabinet” button. If the correct ArmoredVault™ is not shown, click the ArmoredVault™ name to see the dropdown list of all available ArmoredVaults™ and select the ArmoredVault™ that you would like to work with. 3. In the list of cabinets below the ArmoredVault™ name, click on the cabinet that contains the folder you would like to stop sharing. 4. To the right of the folder that you wish to stop sharing, click on the ellipsis (…). 5. In the menu that comes up, select “Sharing” to view the “Share Folder” window. Note: “Sharing” will only show in the menu if you have been given the required permission(s). 6. In the “Share Folder” window, uncheck the box next to any users or teams/groups that you wish to stop sharing the cabinet with. When you stop sharing a folder, all of the unchecked user’s or team’s/group’s permissions will be removed for that folder. 7. Click “Save” to save your changes in folder sharing.

It is possible to download an entire folder and all of it’s contents at once. The folder will be downloaded as a .zip file. To download an entire folder, take the following steps: 1. Go to ArmoredStorage™ by selecting “ArmoredStorage™” in the menu on the left side of the window. 2. Make sure that the correct ArmoredVault™ is shown under the “Create Cabinet” button. If the correct ArmoredVault™ is not shown, click the ArmoredVault™ name to see the dropdown list of all available ArmoredVaults™ and select the ArmoredVault™ that you would like to work with. 3. In the list of cabinets below the ArmoredVault™ name, click on the cabinet that contains the folder you would like to download. 4. To the right of the folder that you wish to download, click on the ellipsis (…). 5. In the menu that comes up, select “Download” to download the folder as a .zip file. Note: “Download” will only show in the menu if you have been given the required permission(s). Downloaded files can be found wherever your web browser is set to save them. Typically, this will be the downloads folder on your computer.

To view a folders history, take the following steps: 1. Go to ArmoredStorage™ by selecting “ArmoredStorage™” in the menu on the left side of the window. 2. Make sure that the correct ArmoredVault™ is shown under the “Create Cabinet” button. If the correct ArmoredVault™ is not shown, click the ArmoredVault™ name to see the dropdown list of all available ArmoredVaults™ and select the ArmoredVault™ that you would like to work with. 3. In the list of cabinets below the ArmoredVault™ name, click on the cabinet that contains the folder you would like to view the history for. 4. To the right of the folder that you wish to view history for, click on the ellipsis (…). 5. In the menu that comes up, select “History”. The history for the folder will be displayed in a pop up window.

To upload a file, take the following steps: 1. Go to ArmoredStorage™ by selecting “ArmoredStorage™” in the menu on the left side of the window. 2. Make sure that the correct ArmoredVault™ is shown under the “Create Cabinet” button. If the correct ArmoredVault™ is not shown, click the ArmoredVault™ name to see the dropdown list of all available ArmoredVaults™ and select the ArmoredVault™ that you would like to work with. 3. In the list of cabinets below the ArmoredVault™ name, click on the cabinet that contains the folder where you would like to upload file(s). 4. Click on the folder folder that you would like to upload the file(s) to. 5. Click the blue/white “Upload File” button that is located at the top right of the main window, just below the “search” bar, to open the “Upload Files” window. Note: The “Upload File” button will only be available if you have been given the required permission(s). 6. In the “Upload Files” window there are two ways to add files for upload: Method 1: Drag and drop file(s) to the Upload Files window from another window that you have open on your computer. Method 2: Click the “Select Files” button, navigate to where your files are located on your computer, select the file(s) that you would like to upload and click the “Open” button. 7. As you add files to the Upload Files window, they will be listed under “Files to Upload”. There is no limit on how many files can be uploaded at once but the total size of all the files being uploaded cannot exceed 100MB. 8. Click the “Upload” button to upload all of the files that are listed under “Files to Upload”.

To change the name of a file that has been uploaded, take the following steps: 1. Go to ArmoredStorage™ by selecting “ArmoredStorage™” in the menu on the left side of the window. 2. Make sure that the correct ArmoredVault™ is shown under the “Create Cabinet” button. If the correct ArmoredVault™ is not shown, click the ArmoredVault™ name to see the dropdown list of all available ArmoredVaults™ and select the ArmoredVault™ that you would like to work with. 3. Go to the file that you would like to rename by selecting the correct cabinet and folder where the file is located. 4. In the right section of the main window, find the row that has the filename that you would like to change and click on the ellipsis (…) on the right end of the row. 5. In the menu that comes up, select “Rename” to view the “Rename File” window. Note: “Rename” will only show in the menu if you have been given the required permission(s). 6. Enter the new file name and click the “Save” button. Note: the same name cannot be used for more than one file in the same folder.

To delete a file, take the following steps: 1. Go to ArmoredStorage™ by selecting “ArmoredStorage™” in the menu on the left side of the window. 2. Make sure that the correct ArmoredVault™ is shown under the “Create Cabinet” button. If the correct ArmoredVault™ is not shown, click the ArmoredVault™ name to see the dropdown list of all available ArmoredVaults™ and select the ArmoredVault™ that you would like to work with. 3. Go to the file that you would like to delete by selecting the correct cabinet and folder where the file is located. 4. In the right section of the main window, find the row that has the file that you would like to delete and click on the ellipsis (…) on the right end of the row. 5. In the menu that comes up, select “Delete”. Note: “Delete” will only show in the menu if you have been given the required permission(s). 6. A window will come up to confirm that you would like to delete the file. Click the “Delete” button to permanently delete the file.

To download a file, take the following steps: 1. Go to ArmoredStorage™ by selecting “ArmoredStorage™” in the menu on the left side of the window. 2. Make sure that the correct ArmoredVault™ is shown under the “Create Cabinet” button. If the correct ArmoredVault™ is not shown, click the ArmoredVault™ name to see the dropdown list of all available ArmoredVaults™ and select the ArmoredVault™ that you would like to work with. 3. Go to the file that you would like to download by selecting the correct cabinet and folder where the file is located. 4. In the right section of the main window, find the row that has the file that you would like to download and click on the ellipsis (…) on the right end of the row. 5. In the menu that comes up, select “Download” to download the file. Note: “Download” will only show in the menu if you have been given the required permission(s). Downloaded files can be found wherever your web browser is set to save them. Typically, this will be the downloads folder on your computer.

For added security, it is not possible to send a file to someone. It is however, possible to email a link/file link to someone that will allow them to securely download a single specified file. For more information about External File Links, refer to the following section of this FAQ: ArmoredStorage™ → "What is an External File Link?" To send a file link to someone, take the following steps: 1. Go to ArmoredStorage™ by selecting “ArmoredStorage™” in the menu on the left side of the window. 2. Make sure that the correct ArmoredVault™ is shown under the “Create Cabinet” button. If the correct ArmoredVault™ is not shown, click the ArmoredVault™ name to see the dropdown list of all available ArmoredVaults™ and select the ArmoredVault™ that you would like to work with. 3. Go to the file that you would like to send a link for by selecting the correct cabinet and folder where the file is located. 4. In the right section of the main window, find the row that has the file that you would like to send a link for and click on the ellipsis (…) on the right end of the row. 5. In the menu that comes up, select “Send Link” to open the “Share Resource” window. Note: “Send Link” will only show in the menu if you have been given the required permission(s). 6. If the user that you would like to send a link to is listed in the “Share Resource” window, check the box next to their name and continue on to step number 11. 7. If you would like to send the link to someone that is not listed in the “Share Resource” window, click the “Add Recipient” button at the top right of the “Share Resource” window, to open the “Add External Recipient” window. 8. In the “Add External Recipient” window, enter the recipient’s first name, last name, mobile phone number (this will be used for 2-factor authentication) and email address. 9. Click the “Save New Recipient” button to save the recipient to the external recipients list and return to the “Share Resource” window. Note: once a recipient has been added to the external recipients list, they will not need to be added again. 10. In the “Share Resource” window, check the box next to the recipient(s) that you would like to send the file link to. 11. Click the “Share File” button to send the file link to the selected recipients. Note: before the file link is sent to the recipients, it must be approved by the Account Owner, Account Administrator or a designated approver. Once the file link share is approved, it will be sent to the recipients. For more information about External Share Requests, refer to the following section of this FAQ: ArmoredCourier™ → "External Share Requests"

An External File Link is a secure way to allow someone that is not on your User List, to download a single file. After being approved by the Account Owner, Account Administrator or a designated approver, a link will be emailed to the recipient. When the recipient clicks on the link, they will be prompted to complete 2-factor authentication using their mobile phone number, before downloading the file straight from the ArmoredVault™.

ArmoredCourier™ is where users can view all of the notifications and file link requests that are associated with them, along with all of the history related to sharing/permissions, roles, downloading, teams and users. ArmoredCourier™ can be accessed by clicking on "ArmoredCourier™" in the menu on the left side of the window.

If you have access to more than one ArmoredVault™, the correct ArmoredVault™ may not be selected. At the top right of the ArmoredCourier™ window, the name of the current ArmoredVault™ is shown. Click on the name of the ArmoredVault™ to view a dropdown list of all the ArmoredVaults™ that are available and select the name of the ArmoredVault™ that you would like to see the ArmoredCourier™ for.

At the top right of the ArmoredCourier™ window, the name of the current ArmoredVault™ is shown. Click on the name of the ArmoredVault™ to view a dropdown list of all the ArmoredVaults™ that are available and select the name of the ArmoredVault™ that you would like to see the ArmoredCourier™ for.

An External Share Request is when someone on the User List sends a file link to an external user. The request to send the file link is sent to all users that have the permission to approve sending the link ( Account Owner, Account Admin and designated approvers). If the request is approved, the file link will be emailed to the recipient. For more information about External File Links, refer to the following section of this FAQ: ArmoredStorage™ → "What is an External File Link?"

If you have been given the permission to approve/deny External Share Requests, you will see these requests under the “External Share Request” section of ArmoredCourier™. Note: In order to view External Share Requests, the user must have the role of Account Owner or Account Administrator assigned or be a designated approver. To approve or deny a request, take the following steps: 1. Go to ArmoredCourier™ by clicking on “ArmoredCourier™” in the menu on the left side of the window. 2. At the top right of the ArmoredCourier™ window, ensure that you have the correct ArmoredVault™ selected. For more information about viewing ArmoredCourier™ for different ArmoredVaults™, refer to the following section of this FAQ: ArmoredCourier™ → “How do I view ArmoredCourier™ for a different ArmoredVault™?” 3. Locate the external share request in the “External Share Request” section of ArmoredCourier™. 4. On the right side of the share request line that you would like to approve/deny, click on the ellipsis (…) to open a menu. 5. In the menu, click on “Approve” to approve the request and send the file link on to the recipient. Or… Click on “Deny” to deny the request and prevent the file link from being sent on the recipient. After clicking on “Deny”, a window will come up where you must enter the reason as to why the request was denied. The reason for the denial will be sent back to the user that submitted the request.

Sent notifications are notifications that have been sent to other users that are in the User List, when certain actions are performed. Some of these actions include creating folders/cabinets, renaming folders/cabinets, deleting folders/cabinets, making permissions changes in folders/cabinets, renaming files, renaming a team/group, adding/removing team/group members, user role changes,and approving/denying an external share request. Sent notifications can be viewed in ArmoredCourier™.

Received notifications are notifications that are received when other users that are in the User List, perform certain actions. For more information about sent notifications, refer to the following section of this FAQ: ArmoredCourier™ → “What are sent notifications?”

ArmoredCourier™ history includes actions that involve sharing, user lists and teams. This includes file/folder downloads, adding/removing/editing permissions for cabinets/folders, external share requests, approval/denial of external file link, file downloads via external file link, external file link expirations, team creations/edits, team members added/removed to/from a team, users added/edited/removed from user lists, user list invitations accepted/denied/expired, and changes in Roles.

Teams/Groups are a collection of specific users from the User List. Cabinets and folders can be shared with teams/or groups along with individual users. If a cabinet/folder is shared with a team/group, everyone in the team/group will have the same permissions. This simplifies the process of sharing a cabinet/folder with multiple users. Note: Business, ITAR and HIPAA ArmoredVaults™ have Teams, while Personal ArmoredVaults™ have Groups. Shared ArmoredVaults™ do not have teams/groups.

To create a team/group, take the following steps: 1. Go to My Teams/My Groups by selecting “My Teams/My Groups” in the menu on the left side of the window. 2. In the main window, click the “Create Team/Group” button to open the “Create Team/Group” window. Note: The “Create Team/Group” button will only be available if you have been assigned a role that includes the required permission(s). For more information about assigning roles, refer to the following section of this FAQ: User List → "How do I assign/change/remove a role for an existing user?" 3. In the “Create Team/Group” window, enter the name that you would like to use for the new team/group. 4. In the “Create Team/Group” window, the ArmoredVault’s™ User List is displayed under “Manage Team/Group Members”, check the box next to any user that you would like to add to the team (the user that creates the team is always added to the team by default). Note: It is not required to add users to the new team/group during creation. Users can be added to the team/group at any time. If you would like to add a user to the team/group that is not on the User List, refer to the following section of this FAQ: My Teams or Groups → "How do I add a User that is NOT on my User List to a Team/Group?" 5. Click the “Save” button to save the new team/group.

To edit an existing Team/Group, take the following steps: 1. Go to My Teams/My Groups by selecting “My Teams/My Groups” in the menu on the left side of the window. 2. Select the checkbox next to the name of the team/group that you would like to edit. 3. Towards the top right of the window, click the blue “Edit Team/Group” button to open the “Edit Team/Group” window. Note: The “Edit Team/Group” button will only be available if you have been given the required permission(s). 4. In the “Edit Team/Group” window, changes can be made to the team/group name, users can be removed from the team/group and users that are on the User List can be added to the team/group. To change the team/group name, select the “Team Name” field and enter the desired name. To add/remove users to/from the team, in the User List that is displayed under “Manage Team/Group Members”, uncheck the box next to any users that you would like to remove from the team and check the box next to any users that you would like to add to the team. If you would like to add a user to the team/group that is not on the User List, refer to the following section of this FAQ: My Teams or Groups → "How do I add a User that is NOT on my User List, to a Team/Group?" 5. Click the “Save Team/Group” button to save your changes to the team/group.

To delete a Team/Group, take the following steps: 1. Go to My Teams/My Groups by selecting “My Teams/My Groups” in the menu on the left side of the window. 2. Select the checkbox next to the name of the team/group that you would like to delete. 3. Towards the top right of the window, click the blue “Delete Team/Group” button to open the “Delete Team/Group” confirmation window. Note: The “Delete Team/Group” button will only be available if you have been given the required permission(s). 4. In the “Delete Team/Group” confirmation window, click the “Delete” button to permanently delete the selected team/group.

There are two ways to add a user that is on the user list, to a team/group. To add an existing user (a user that is on the ArmoredVaults™ User List) to a team/group”, take the following steps: 1. Go to My Teams/My Groups by selecting “My Teams/My Groups” in the menu on the left side of the window. 2. Select the checkbox next to the name of the team/group that you would like to add a user to. 3. Towards the top right of the window, click the blue “Add Member” button to open a menu. Note: The “Add Member” button will only be available if you have been given the required permission(s). 4. In the menu, click on “Add Existing Users” 5. Check the box(es) next to the name(s) of the user(s) that you would like to add to the team. 6. Click the “Save Team/Group” button to finish adding the selected user(s) to the team. Another way to add existing users to a team/group, is to use the “Edit Team/Group” window. For more more information about adding an existing user to a team/group in the “Edit Team/Group” window, refer to the following section of this FAQ: My Teams or Groups → “How do I edit a Team/Group?”

To add a new user (a user that is NOT on the ArmoredVaults™ User List) to a team/group, take the following steps: 1. Go to My Teams/My Groups by selecting “My Teams/My Groups” in the menu on the left side of the window. 2. Select the checkbox next to the name of the team/group that you would like to add the new user to. 3. Towards the top right of the window, click the blue “Add Member” button to open a menu. Note: The “Add Member” button will only be available if you have been given the required permission(s). 4. In the menu, click on “Invite New User” to open the “Invite New User To Team” window. 5. In the “Invite New User To Team” window enter the new users email address. 6. Click the “Invite User” button to send an invitation to the email address that was entered. Note: sometimes the invitation emails end up going to spam/junk mail folders. If the invited user does not see the invitation email in their inbox, please have them check their spam/junk mail folders. The invited users email address will now show in the list of team/group members. Once the invited user accepts the invitation and registers their account, their name will show in the team/group member list and they will also be added the the ArmoredVaults™ User List.

To remove a member from a team/group, take the following steps: 1. Go to My Teams/My Groups by selecting “My Teams/My Groups” in the menu on the left side of the window. 2. Select the checkbox next to the name of the team/group that you would like to remove a member from. 3. In the list of members that are on the team/group, check the box next to the name(s) of the user(s) that you would like to remove from the team/group. 4. Towards the top right of the window, click the blue “Remove Member” button to open the “Remove Team/Group Members” confirmation window. Note: The “Remove Members” button will only be available if you have been given the required permission(s). 5. In the “Remove Team/Group Members” confirmation window, click the “Remove” button to remove the selected users from the team/group. Note: This will NOT remove the selected user(s) from the User List, only from the selected team/group.

To change/update your company information, take the following steps: 1. Go to your company profile by selecting “Company” in the menu on the left side of the window. 2. Under the company name, click the “Edit” button. Note: The “Edit” button will only be available if you have been given the required permission(s). 3. Use the available fields to make changes to the company name and address. Note: The Domain Name field is not editable. This will show the domain that is allowed for invitations, if the account was created with this feature activated. 4. Click the “Save” button to save your changes.

To add/change a company profile picture, take the following steps. 1. Go to your company profile by selecting “Company” in the menu on the left side of the window. 2. Under the company name, click the “Edit” button. Note: The “Edit” button will only be available if you have been given the required permission(s). 3. At the bottom right of the current profile picture, click on the circle that contains a plus sign to open a window where you can locate and select an image that is stored on your computer, to use for the company profile picture. 4. Select an image stored on your computer, that you would like to use for your company profile picture and click the “Open” button. 5. Click the “Save” button to save your changes.

To delete a company profile picture, take the following steps. 1. Go to your company profile by selecting “Company” in the menu on the left side of the window. 2. Under the company name, click the “Edit” button. Note: The “Edit” button will only be available if you have been given the required permission(s). 3. At the top right of the current profile picture, click on the circle that contains an “X” to delete the current company profile picture. 4. Click the “Save” button to save your changes.

To change/update your personal information, take the following steps: 1. At the top right corner of the window, click on your name. 2. In the menu that comes up, click on “My Profile”. 3. Use the available fields to to make changes to your name and/or phone number. Note: the Email Address field is not editable as this is linked to your account. 4. Click the “Save” button to save your changes.

To add/change your user profile picture, take the following steps. 1. At the top right corner of the window, click on your name. 2. In the menu that comes up, click on “My Profile”. 3. At the bottom right of the current profile picture, click on the circle that contains a plus sign to open a window where you can locate and select an image that is stored on your computer, to use for your profile picture. 4. Select an image stored on your computer, that you would like to use for your user profile picture and click the “Open” button. 5. Click the “Save” button to save your changes.

To delete your user profile picture, take the following steps. 1. At the top right corner of the window, click on your name. 2. In the menu that comes up, click on “My Profile”. 3. At the top right of the current profile picture, click on the circle that contains an “X” to delete the current company profile picture. 4. Click the “Save” button to save your changes.

Each ArmoredVault™ has it’s own User List which is a list of invited users that can be given access to cabinets and/or folders via cabinet and/or folder sharing and permissions. Users that are on the User List, can also be assigned Roles in order to participate in managing different aspects of the ArmoredVault(s)™/subscription(s). For more information about roles, refer to the following category of this FAQ: “Account Settings” For more information about assigning cabinet and folder permissions, refer to the following sections of this FAQ: ArmoredStorage™ → "How do I share a Cabinet?" ArmoredStorage™ → "How do I share a Folder?"

To add/invite someone to the ArmoredVault’s™ User List, take the following steps: 1. Go to the ArmoredVault’s™ User List window by selecting “User List” in the menu on the left side of the window. 2. Towards the top right of the User List window, click the blue “Add User” button to open the “Invite New User To Organization” window . Note: The “Add User” button will only be available if you have been assigned a role that includes the required permission. For more information about assigning a role to a user, refer to the following section of this FAQ: User List → “How do I assign/change/remove a role for an existing User?” 3. In the “Invite New User To Organization” window, enter the new users email address. 4. Under “Options” You can select one or more roles to assign to the new user. Note: It is not required that a role be selected for the new user. A role can be assigned to a user any time. For more information about roles, refer to the following section of this FAQ: Account Settings → “What is a role?” If you do not want to assign a role for the new user, leave the checkbox(es) empty 5. Click the “Invite User” button to send an invitation to the email address that was entered. Note: sometimes the invitation emails may end up going to spam/junk mail folders. If the invited user does not see the invitation email in their inbox, please have them check their spam/junk mail folders. The invited users email address will now show in the ArmoredVaut’s™ User List. Once the invited user accepts the invitation and registers their account, their name will be filled in next to their email address in the ArmoredVault’s™ User List.

To delete a user from the ArmoredVault’s™ User List, take the following steps: 1. Go to the ArmoredVault’s™ User List window by selecting “User List” in the menu on the left side of the window. 2. Select the checkbox next to the name(s) of the user(s) that you would like to delete from the ArmoredVault’s™ User List. 3. Towards the top right of the window, click the blue “Delete Users” button to open the “Delete Users” confirmation window. Note: The “Delete Users” button will only be available if you have been assigned a role that includes the required permission. For more information about assigning roles, refer to the following section of this FAQ: User List → "How do I assign/change/remove a role for an existing user?" 4. In the “Delete Users” confirmation window, click the “Delete” button to delete the selected user(s) from the ArmoredVault’s™ User List

To edit a user’s name or phone number in the ArmoredVault’s™ User List, take the following steps: 1. Go to the ArmoredVault’s™ User List window by selecting “User List” in the menu on the left side of the window. 2. On the right side of the row that shows the users name, click the ellipsis (…) to open a menu. Note: The ellipsis (...) will only be available if you have been assigned a role that includes the required permission. For more information about assigning roles, refer to the following section of this FAQ: User List → "How do I assign/change/remove a role for an existing user?" 3. In the menu, click edit to open the “Edit User” window. 4. Make any wanted changes to the First Name, Last Name and/or Phone Number fields. 5. Click the “Save” button to save the changes.

To assign/change/remove a role for an existing user, take the following steps: 1. Go to the ArmoredVault’s™ User List window by selecting “User List” in the menu on the left side of the window. 2. On the right side of the row that shows the user’s name, click the ellipsis (…) to open a menu. Note: The ellipsis (...) will only be available if you have been assigned a role that includes the required permission. For more information about assigning roles, refer to the following section of this FAQ: User List → "How do I assign/change/remove a role for an existing user?" 3. In the menu, click edit to open the “Edit User” window. 4. In “Edit User” window, under “Options”, check the box next to the role(s) that you would like to assign to the user and/or uncheck the box next to the role(s) that you do not want assigned to the user. Note: Multiple roles can be assigned to the same user. Also note that the number of available roles will vary depending on the amount of default roles and created roles. In this example, only one role is available. For more information about roles, refer to the following category of this FAQ: “Account Settings” 5. Click the “Save” button to save the changes to the user’s role(s).

To access the details about your ArmoredVaults™/subscriptions, select “Subscription” in the menu on the left side of the window. Note: Depending on your screen size, you may need to use the scroll bar that is located on the right side of the menu, to scroll down to “Subscription”.

An ArmoredVault™ is a subscription. This is what houses cabinets, folders and files along with their history. A user can have multiple ArmoredVaults™/subscriptions under the same account with the exception of Business and Personal ArmoredVault’s™. Each account can only have one Business ArmoredVault™ and/or one Personal ArmoredVault™.

To see all of the ArmoredVaults™ that you can access, click on “ArmoredVault™” in the menu on the left side of the window.

To change the name of an ArmoredVault, take the following steps: 1. On the left menu, click on “ArmoredVault™” 2. Click the edit button at the top right corner of the ArmoredVault™ card that you would like to rename. Note: The edit button will only be available if you have been given the required permission(s). 3. In the "Rename Vault" window, enter the new name for the ArmoredVault™. 4. Click the “Save” button.

There are two categories of ArmoredVaults™/subscriptions that can be canceled/unsubscribed, the main ArmoredVault™/subscription and additional ArmoredVaults™/subscriptions. On the left menu, click “Subscription” to view all of the ArmoredVaults™/subscriptions that you have purchased. Note: depending on your screen size, this may require scrolling down toward the bottom of the menu. The main ArmoredVault™/subscription is shown on the left side of the main window and the additional ArmoredVault™/subscriptions are listed on the right side of the main window. CAUTION: IF YOU CANCEL/UNSUBSCRIBE FROM THE MAIN ARMOREDVAULT™/SUBSCRIPTION, ALL ADDITIONAL ARMOREDVAULTS™/SUBSCRIPTIONS WILL ALSO BE CANCELED/UNSUBSCRIBED. Canceled/unsubscribed ArmoredVaults™/subscriptions will remain active until the Auto Renewal/Expiration date. No refunds will be issued as per our Terms Of Use. If you would like to cancel/unsubscribe the main subscription, take the following steps: 1. On the left side of the window, click on the “Unsubscribe” button below the ArmoredVault™/subscription name. 2. In the confirmation window that comes up, click “Unsubscribe” to confirm that you would like to cancel/unsubscribe the selected ArmoredVault™/subscription. If you would like to cancel/unsubscribe an additional ArmoredVault™/subscription, take the following steps: 1. On the right side of the window, click the ellipsis (…) to the right of the ArmoredVault™/subscription that you would like to cancel/unsubscribe. 2. In the dropdown list that comes up, click “Unsubscribe”. 3. In the confirmation window that comes up, click “Unsubscribe” to confirm that you would like to cancel/unsubscribe the selected ArmoredVault™/subscription.

For added security, external share links are set to expire after 2 days. After the expiration period is up, the link will no longer direct users to the linked file. For more information about External File Links and changing the their expiration time, refer to the following sections of this FAQ: Account Settings → “How can I change the expiration time for an external share link?” ArmoredStorage → “What is an External File Link?”

To change the amount of days before an external file link share expires, take the following steps. 1. Go to “Account Settings” by selecting “Account Settings” in the menu on the left side of the window. Note: depending on your screen size, this may require scrolling down to the bottom of the menu. 2. Under “General Settings” in the number box, enter the number of days you would like for an external share link to remain valid. 3. Click the “save” button at the top right of the window to save the changes.

To change the icon colors for you cabinets, folders and files in ArmoredStorage™, take the following steps: 1. Go to “Account Settings” by selecting “Account Settings” in the menu on the left side of the window. 2. Under “General Settings” you will see a color box for each type of cabinet. Click on the color box for the type of cabinet that you would like to change the color for. 3. In the “Color” window that comes up, select a new color. 4. Click the “Ok” button to close the “Color” window. 5. Click the “save” button at the top right of General Settings to save the changes. Note: Cabinet, folder and file icon colors will all be changed for the chosen cabinet type.

SoterAttaché® is a web based Software as a Service (SaaS) that provides the owner/subscriber with an ArmoredVault™ that resides in the Microsoft Cloud and it functions like a file cabinet for storing documents securely similar to a bank vault. The difference is that the documents (money, certificates, private information, etc.) stored in bank vaults is accessible once the lock is opened and the ArmoredVault™ is never left open, only users that are invited and then authenticated by the owner/subscriber may access the documents/information in the ArmoredVault™. The information the invited user may access is further controlled by roles and permissions that the owner/subscriber assign.

SoterAttaché® uses several protection methods to protect your documents.

Gray buttons are buttons that are inactive. This is typically due to the current users role or permission settings. If a user does not have the correct permissions or role set to perform the action that the button indicates, the button will be inactive.

“Groups” can be found in Personal ArmoredVaults™/Subscriptions while “Teams” can be found in Business, ITAR and HIPAA ArmoredVaults™/Subscriptions. More sharing capabilities are available for teams than groups as groups are only allowed to view and download in specified cabinets/folders.

If you are logged into your account…. 1. Click on your name in the top right corner of the window to open a menu. 2. In the menu, click on “Support” to open a support form. 3. Enter the subject and your message. 4. Click the “save” button to submit the form. Support will respond within 24 business hours to the email address that is associated with your account. –OR– If you are not signed into an account…. You can submit an email to support@soterattache.net and support will reply to your email within 24 business hours.