A File Link is a secure way to allow someone that is not on the User List or a Team, to download a single file. After being approved by the Account Owner or an Account Administrator, a link will be emailed to the recipient. When the recipient clicks on the link, they will be prompted to complete 2-factor authentication using their mobile phone number, before downloading the file straight from the ArmoredVault™.

The Account Owner can send/create File Links from any Premier ArmoredVaults™ in the account.Account Administrators can send/create File Links from any Premier ArmoredVaults™ that they are on the Team List for.Global Users that have been assigned the “Create File Links” permission for a cabinet or a folder will be able to send/create File Links for that specific cabinet or folder.Visitor Users cannot send/create File Links.  File Links can only be sent/created from/in Premier ArmoredVaults™ and Visitor Users cannot access Premier ArmoredVaults™ (Visitor Users cannot be on a Premier ArmoredVault™ Team).

File Links can only be sent from Premier ArmoredVaults™.  Shared, ITAR and HIPAA ArmoredVault™ types do not offer File Links.To send/create a File Link, take the following steps:1.  Go to ArmoredStorage™ by selecting “ArmoredStorage™” in the menu on the left side of the window.2.  Locate the file that you would like to send/create a File Link for, in a Premier ArmoredVault™3.  On the right side of the row that the file is listed on, click on the ellipsis (…) to open a menu.4.  Click on “Send Link”5.  Fill out the “Create File Link” form with the recipient’s First Name, Last Name, Phone Number (they will need to have access to this phone to complete the text verification when downloading the file) and email address.6.  Click the “Send For Approval” button to create the link and send it on for approval by the Account Owner or an Account Administrator.  Once the File Link is approved, it will be sent to the recipient.Note:  If the Account Owner and/or Account Administrator is not currently viewing the same ArmoredVault™, they will not be notified about the pending File Link Request until they view the ArmoredVault™ that contains the file.  If the File Link needs immediate attention, please contact the Account Owner or Account Administrator.

File Links can only be approved or denied by The Account Owner or an Account Administrator that is on that specific ArmoredVault’s™ Team List.

There are a couple reasons that you may not see a “Send Link” option in the ellipsis (…) dropdown menu….1.  You may not be in a “Premier” type ArmoredVault™.  File Links can only be sent/created from/in Premier ArmoredVaults™.  Shared, ITAR and HIPAA ArmoredVault™ types do not offer File Links.2.  If you are a Global User that is not the Account Owner or an Account Administrator, you may not have been assigned the “Create File Links” permission for that specific cabinet or folder.  Contact the Account Owner or an Account Administrator to find out what permissions have been assigned to you. Note: If you are a Visitor User, you do not have access to any Premier ArmoredVaults™ and therefore, will not be able to send/create File Links.Fore more information about User Types, refer to the following category of this FAQ:“User List” → “What is a User Type?”

By default, File Links will remain active for 2 days. Account Owners have the ability to adjust how many days a File Link will remain active in the “Account Settings” tab.  Please check with the Account Owner to find out how long File Links are set to remain active.Note: Only the Account Owner can view/access the "Account Settings" tab.For more information about adjusting how many days a File Link will remain active, refer to the following sections of this FAQ:"Account Settings" → “How can I change the expiration time for a File Link?”

Once a File Link expires, it will be removed from all locations.  If the File Link was Approved, Denied or if the file was downloaded, those actions will be recorded in ArmoredHistory™For more information about External File Links and changing the their expiration time, refer to the following sections of this FAQ:Account Settings → “How can I change the expiration time for a File Link?”

There are a couple reasons that you may not see new File Link requests/notifications1.  File Link requests/notifications can only be viewed by The Account Owner or an Account Administrator that is on that specific ArmoredVault’s™ Team List.2.  If you have access to more than one ArmoredVault™, the correct ArmoredVault™ may not be selected.  Check the ArmoredVault™ dropdown list at the top left or right, depending on which tab you are on, and make sure that the correct ArmoredVault™ is selected.

File Link Notifications/Requests cannot be manually deleted/removed.Once a File Link expires, it will be removed from all locations.  If the File Link was Approved, Denied or Downloaded, those actions will be recorded in ArmoredHistory™.